You as the expert clinician with multiple years of dedicated training under your belt may be incredibly confident that you know what the patient needs, but they know what they want.
Usually what your patient wants is rapid, painless recovery, which you usually aren’t able to give them, however just being able to express it to someone who will listen already makes your patient feel better, and may help you figure out what the problem is…
“Is there anything in particular you’d like us to do for you?”
“I’d like something for this rash”
*shows me rash I had completely missed*